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    We've created some help videos which can now be...

    We've created some help videos which can now be viewed at: http://www.sherrodcomputers.com/file_renamer_videos.cfm

    We specifically dealt with the question you asked. You can view that specific...
  2. Sticky: 99 out of 100 people who try this method to get...

    99 out of 100 people who try this method to get it working have success. There must be something odd about the few rare cases that we simply cannot duplicate. Any additional information would be...
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    As a follow-up, you could try the steps in the...

    As a follow-up, you could try the steps in the following post to see if it will help you get File Renamer launched on your computer.
    ...
  4. Please view our new sticky on this matter for a...

    Please view our new sticky on this matter for a fix:

    http://www.sherrodcomputers.com/forum/showthread.php?101-Best-fix-if-File-Renamer-won-t-launch-for-you
  5. Sticky: Best fix if File Renamer won't launch for you

    Here are some possible fixes for anyone having difficulty launching / opening File Renamer:

    1) Reinstall File Renamer by right clicking on the installation file, and clicking 'Run as...
  6. Try doing a complete uninstall using the free...

    Try doing a complete uninstall using the free tool "Revo Uninstaller", which can be downloaded from:

    http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html

    After it's uninstalled,...
  7. Okay, let's try to get to the bottom of this (as...

    Okay, let's try to get to the bottom of this (as we cannot reproduce this on our end). Are any of the files hidden, any special permissions, or file extensions on them? Are they in any kind of...
  8. We tested installing EAC on a windows 7 64-bit...

    We tested installing EAC on a windows 7 64-bit machine with File Renamer, and both continued to work properly.

    One thing to try, after you installed it by clicking 'Run as administrator'. Have...
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    We just tested this with version 6.3 (Deluxe),...

    We just tested this with version 6.3 (Deluxe), and it scanned all the subfolders, and put the entire list of files together. Could you try it with version 6.3 and let us know if you're still having...
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    This has been fixed in version 6.3, you can...

    This has been fixed in version 6.3, you can download it from:

    http://www.sherrodcomputers.com/products_filerenamer_download.cfm

    Thanks,

    the support team
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    We just released version 6.3 which should take...

    We just released version 6.3 which should take care of all the EXIF issues. Please download the latest version and let us know if you have any additional issues.

    Thanks!

    the support team
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    We will be reviewing the EXIF module we use in...

    We will be reviewing the EXIF module we use in the upcoming version to see if we can find one that's more accurate. While it works for most people's photos, there are some which it doesn't read...
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    A temp name wouldn't work in all cases, however,...

    A temp name wouldn't work in all cases, however, the idea of some sort of pre-checking is certainly a good one, and we'll look into it.

    the support team
  14. As a follow-up, we tested the TIFFs that you...

    As a follow-up, we tested the TIFFs that you e-mailed to us, and they counted properly using both the Deluxe version and the DLL.

    Are you using the COM, or DotNET DLL?

    Also, please make sure...
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    You can manually delete the folder. The...

    You can manually delete the folder. The uninstaller should have deleted it automatically, it sounds as though it didn't have permission to remove those 4 files.
  16. If the files are in any kind of order, you can...

    If the files are in any kind of order, you can select them all by clicking on the first one, then holding the shift key down and clicking on the last one you want. Then, right click on one of your...
  17. This is almost always caused by not having enough...

    This is almost always caused by not having enough permissions for the install. Try reinstalling File Renamer by right clicking on the installation file and click 'Run as administrator'. See if that...
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    The problem is the order in which the rename...

    The problem is the order in which the rename happens. You will see in your list that 003 will turn into 007 before 007 gets renamed to something else. So, when it attempts to rename 003 to 007, it...
  19. Is it possible you're in 'Folder' mode? While in...

    Is it possible you're in 'Folder' mode? While in folder mode, you won't see any files, you'll only see the folders listed.

    the support team
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    That's because the rename list feature currently...

    That's because the rename list feature currently only support files, however, it's an excellent recommendation to add folder support to the rename list feature - we will certainly add that for the...
  21. One of the first things to check if File Renamer...

    One of the first things to check if File Renamer stops opening is to make sure it's being run as an administrator. Try right clicking on the desktop icon and clicking 'Run as', then 'Administrator'....
  22. This goes back to one of the bugs that we can't...

    This goes back to one of the bugs that we can't seem to replicate. We were able to get that error in one configuration, and we fixed it. However, we can't duplicate it anymore. We know that bugs...
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    I know, this has been requested a fair amount,...

    I know, this has been requested a fair amount, but due to the way File Renamer was originally programmed, it is *not* a trivial feature to add.

    the support team
  24. Thread: Sorting

    by sc_support
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    The only fix I can think of for your situation...

    The only fix I can think of for your situation requires the Deluxe version. With that one, you can drag the files from Windows Explorer into the File Renamer list, when doing that, it keeps the order...
  25. The most consistent fix we've seen for this is to...

    The most consistent fix we've seen for this is to run in Windows XP Compatibilty mode. After that, the next fix that works for people is to reinstall it while being logged in as an administrator on...
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